Official Document — Personal Data Protection

Riostarz Privacy Policy — Our Commitment to Protecting Your Data in Malaysia

At riostarz, your privacy is not merely a legal obligation — it is a responsibility we take to heart. This document clearly explains how we collect, store, use, and protect the personal data of every Malaysian user on our platform.

Last updated: 1 January 2026
Compliance Malaysia PDPA
256
-bit SSL Encryption
0
Unauthorised Sharing
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Protection Section
24/7
Security Monitoring

Industry-Standard Encryption

All data transmitted between your device and riostarz servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.

Full Data Control

You have the right to access, correct, or request deletion of your personal data at any time. Riostarz fully respects your rights as a data subject.

No Data Selling

Riostarz has never sold, rented, or shared your personal data with third parties for marketing purposes, and never will — not without your explicit consent.

PDPA Compliance

The riostarz Privacy Policy is framed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all our data management practices comply with local law.

Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous security monitoring 24 hours a day, 7 days a week.

Communication Controls

You may opt out of receiving marketing communications from riostarz at any time through your account settings or by contacting our support team.


This Privacy Policy ("Policy") describes the practices and commitments Riostarz ("we", "platform") in processing the personal data of users who access the website, app, and all services operating under the brand riostarz. By using the platform riostarz, you acknowledge that you have read and understood this Policy. Please read this document in full before providing us with any personal information.

1
Introduction & Scope of This Policy

Riostarz is an online sports betting and casino entertainment platform operating for users in Malaysia. We understand that your trust is the foundation of our relationship, and protecting your personal data is among our highest priorities.

This policy applies to all individuals who:

  • Visiting the website riostarz (including without registering an account).
  • Registering and using an account riostarz for Sports Betting, casino games, slots, blackjack, table games, lottery, or any other services.
  • Contacting the support team riostarz through any communication channel.
  • Participating in any promotion or bonus programme riostarz.
This Policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia. We operate in full compliance with all applicable data protection legislation in Malaysia.
2
Types of Personal Data We Collect

Riostarz collects your personal data through various means when you use our platform. The data collected includes the following:

Data Category Sample Information Primary Purpose
Identity Information Full name, date of birth, MyKad/passport number KYC VerificationSecurity
Contact Information Email address, phone number, full address CommunicationsSupport
Financial Data Payment methods (eWallet, FPX), transaction records in MYR Deposit ProcessingWithdrawal
Activity Data Betting records, games played, wins/losses ServicesCompliance
Technical Data IP address, device type, web browser, access logs SecurityImprovements
Cookie Data Language preferences, login sessions, display settings User Experience

We only collect data that is strictly necessary for legitimate, stated purposes. Riostarz does not collect sensitive data categories such as health information, political affiliations, or religious beliefs.

3
How We Collect Your Data

Riostarz collect your personal data through the following means:

  • Account Registration: When you complete the registration form on the riostarz platform, your basic information is collected for the purpose of account creation.
  • KYC (Know Your Customer) Process: When you submit identity verification documents prior to your first withdrawal.
  • Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or FPX, information related to that transaction is recorded.
  • Platform Usage: Automatically collected as you browse, bet, or play on the riostarz platform.
  • Communications with Us: When you contact customer support via Live Chat or email.
  • Cookies & Tracking Technologies: Through cookies and similar technologies used on our platform.
We never request credit card details or bank account numbers directly. All payments are processed through certified, secure payment gateways.
4
Purpose of Using Your Personal Data

Riostarz use your personal data only for legitimate, specified purposes as outlined below:

  • Account Management: Creating, verifying, and managing your riostarz account.
  • Service Delivery: Enabling you to access all platform features including Malaysia Super League football betting, badminton, cricket, e-sports, blackjack, Live Casino, slots, lottery, and all other products.
  • Financial Processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen payment method.
  • Identity Verification: Conducting KYC checks as required by anti-money laundering (AML) laws.
  • Platform Security: Detecting and preventing fraud, hacking, or account misuse.
  • Legal Compliance: Complying with legal obligations and applicable regulations in Malaysia.
  • Service Communications: Sending important notifications about your account, transactions, and security.
  • Platform Improvements: Analysing usage patterns to improve the user experience on riostarz.
  • Marketing Communications: Sending information about promotions, bonuses, and new offers (only with your consent).
5
Data Sharing with Third Parties

Riostarz does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, we may share your data in the following limited and controlled circumstances:

  • Payment Providers: Payment processors that assist us in handling eWallet transactions (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and FPX — only the data necessary to process those transactions.
  • Game Software Provider: Licensed casino and sports game providers that supply gaming products on the riostarz platform, subject to strict data protection agreements.
  • KYC Service Provider: An identity verification service that helps us securely validate user accounts.
  • Regulatory Authority: Malaysian government agencies or law enforcement bodies when required by law or court order.

All third parties working with riostarz required to comply with data protection standards at least equivalent to those we uphold ourselves.

Our commitment: Riostarz does not share your personal data for any purpose not stated in this Policy without first obtaining your explicit consent.
6
Data Security Measures

Riostarz implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

  • 256-bit SSL Encryption: All communications between your device and riostarz servers are encrypted using industry-standard TLS/SSL protocols.
  • Two-Factor Authentication (2FA): An additional security layer for your account.
  • Internal Access Controls: Only authorised personnel may access users' personal data, and only to the extent necessary for their duties.
  • 24/7 Monitoring: An automated threat detection system that operates around the clock to identify and respond to suspicious activity.
  • Regular Security Audits: Periodic external security audits conducted by independent third parties.
  • Stored Data Encryption: Sensitive data stored on our servers is also encrypted for an additional layer of protection.

While we take all reasonable precautions, no security system can be guaranteed to be completely foolproof. In the event of a security incident involving your data, riostarz will notify you within the timeframe stipulated by applicable law.

7
Data Retention & Deletion Period

Riostarz only retains your personal data for as long as necessary for the purposes stated in this Policy or as required by applicable Malaysian law:

  • Active Account Data: For as long as your account remains active and you continue to use the riostarz platform.
  • KYC & Financial Data: At least 7 years after account closure, in compliance with Malaysia's Anti-Money Laundering (AMLA) legal requirements.
  • Communication Logs: Up to 3 years for audit and dispute resolution purposes.
  • Technical Log Data: Up to 90 days for security purposes and technical troubleshooting.

When data is no longer required, riostarz will delete or anonymise that data using secure, irreversible methods.

8
Cookies, Logs, & Tracking Technologies

Platform riostarz use cookies and similar tracking technologies to enhance your experience. The types of cookies we use are:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Functional Cookies: Saving your preferences such as language and display settings for a better experience.
  • Analytics Cookies: Helping us understand how users interact with the riostarz platform so we can improve it. Data is aggregated and cannot be used to identify individuals.
  • Performance Cookies: Monitoring the platform's technical performance to ensure a smooth and fast experience.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality. riostarz.

9
Your Rights as a Data Subject

As a user riostarz in Malaysia, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request corrections to data that is inaccurate or incomplete.

Right to Erasure

Request deletion of your data (subject to legal obligations).

Right to Object

Object to the processing of your data for direct marketing purposes.

Right to Restriction

Requesting restriction of data processing under certain circumstances.

Right to Portability

Receive your data in a machine-readable format.

To exercise any of the above rights, please contact us at support@riostarz.ws. We will respond to your request within 30 days of receipt.

10
Children & Minors

Platform riostarz is intended solely for individuals who are 21 years of age and above. We do not knowingly collect or process personal data from individuals below that age limit.

Should we discover that personal data of a minor has been collected without parental or guardian consent, we will take immediate action to delete that data and close the account in question.

If you become aware that a minor has registered on the riostarz platform, please contact us immediately at support@riostarz.ws so that the appropriate action can be taken.
11
Policy Amendments & How to Contact Us

Riostarz reserves the right to amend this Privacy Policy at any time in response to changes in legislation, industry best practices, or our operational requirements. When amendments are made:

  • The "Last Updated" date at the top of this page will be revised.
  • We will display a clear notice on the riostarz platform regarding significant amendments.
  • For significant amendments, we will send a notification directly to registered members via email or platform message.

Continued use of the platform riostarz after the amendments take effect constitutes your acceptance of the revised Policy.

For any enquiries, concerns, or requests relating to this Privacy Policy, please contact our Data Protection Officer:

  • Email: support@riostarz.ws
  • Live Chat: Available 24/7 on the riostarz platform
  • Response Time: Within 5 minutes (Live Chat), 24 working hours (email)

This document takes effect from 1 January 2026. Previous versions are no longer valid. © 2026 Riostarz. All Rights Reserved.


Privacy Commitment Summary Riostarz

The most important things you need to know about data protection at riostarz.

We collect minimal data Only data that is strictly necessary to provide our services to you.
We do not sell your data Has never sold and will never sell your personal data to any party.
You have full control Request access to, correction of, or deletion of your data at any time.
256-bit SSL Encryption The highest security standards applied to all data transmitted on the platform.
Compliant with Malaysia's PDPA All our practices comply with applicable data protection laws.
24/7 Support Our team is available to assist with any privacy enquiries at any time.

Your Data Is Safe. Your Platform Is Trusted.

Join over 500,000 riostarz members already enjoying Malaysia's best sports betting & casino experience — with the peace of mind that their data is always protected.

Free to register. Deposits from RM10. Touch 'n Go, GrabPay, DuitNow & more.

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